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Case Study:

Hidden Hearing

A Managed WAN solution to support Hidden Hearing's business operations and growth

Hidden Hearing is a leading UK supplier of high-quality hearing aid technology. Hidden Hearing has a total of 170 hearing care professionals who operate from our own dedicated hearing centres across the country.

Services

Managed WAN

The Brief

Hidden Hearing has several areas of operations that rely on a strong connection. Retail stores in high streets, health centres across the UK and the field sales team who visit customers in their homes all require a high level of connectivity to support them. This could be to access data records, communicate efficiently and more

Hidden Hearing’s current network and legacy systems were struggling to support these areas of operations.

The Benefits

  • Greatly improved speed and reliability
  • 40% reduction in operating costs, freeing up funds to invest in customer service
  • Improved security and visibility
  • A robust infrastructure to support migration to IP telephony

The Solution

Hidden Hearing turned to Nasstar* to deliver a managed Wide Area Network (WAN) that would support current business operations and drive business growth.

As well as futureproofing their business, the WAN has enabled Hidden Hearing to migrate their IP telephony, including quality control, call recording, redirection and customer service visibility to a lower cost, more effective network, and positioned them to further explore their cloud migration strategy.

*Previously KCOM Business

Nasstar built our trust by responding to our demands and keeping us informed. With our new network, we are much better positioned to drive growth and deliver additional services to the business.”

Peter Symes
IT Operations Manager, Hidden Hearing