From business loans to equity investment, Development Bank of Wales is committed to helping businesses start up, strengthen, and grow to support the Welsh economy.
Development Bank of Wales
The Bank made the switch to Microsoft Teams. Now they’re having way more meetings, sending fewer emails, and collaborating like pros.
CLIENT
Development Bank of Wales
INDUSTRY
Banking & FS
SERVICE
Contact Centre
PARTNER
Microsoft
The client
DevelopmentBankofWalesisasubsidiaryoftheWelshGovernment,providingfinancialsupporttobusinessesinWales.
The challenges
DevelopmentBankofWalesrequiredadetailedtrainingplananduseradoptionsolutionfortheirMicrosoftTeamsrollout,inadditiontodesign,planninganddeploymentassistancefortheirtelephonymigration.
Development Bank of Wales (DBW) had previously deployed Skype for Business Online to their users, but the ICT team had seen poor user uptake of the technology.
Our goal
WithSkypeforBusinessretiring,DBWneededtomovetheiruserstoMicrosoftTeams,butwithadifferentapproachthistime;onethatwouldencourageuserstoembracethenewtoolandcollaborateeffectively
Their mandate for using best-in-class suppliers led DBW to Nasstar* via G-cloud. The project’s user adoption approach needed to drive real habit change across the business, as well as give a clear indication of the technology’s ROI.
*Previously Modality Systems
The outcome
Find out how our expertise could transform your organisation.
Demonstrating ROI on Microsoft Teams investment
DBW can demonstrate the ROI on their Microsoft Teams investment through the Usage reporting module of Teamwork Analytics. In just three months from the start of user training, DBW saw an increase in internal chat messaging from 5,000 to 15,000, plus a 15% increase in meetings usage month-on-month, demonstrating that DBW users are effectively adopting the technology throughout the business.
Supporting employees during COVID-19
Following COVID-19, when all employees were forced to work at home, DBW were able to swiftly support their employees and businesses through technology. As a result, DBW has seen a 213% increase in Teams usage, with Teams meetings up by 564% and internal email usage reduced by 20,000 per month as collaboration between departments increases.
Benefits of Teamwork Analytics and Nasstar’s training expertise
By using Teamwork Analytics and Nasstar’s training, the Development Bank of Wales has improved efficiency with Microsoft Teams, gained better control over team creation, ensured a secure and compliant setup with less ICT effort, and now has clearer visibility of ROI through usage and behaviour insights.
What DBW has to say
"Empowering our users to make the most of our Microsoft Teams investment was key to our rollout strategy. CreateTeam is fantastic; it works seamlessly and allows us to govern the platform with a low impact on our internal resource. We wanted to make sure that we were driving Teams user adoption through the business, and with Teamwork Analytics we can measure exactly that. Being able to collaborate efficiently lets us focus on our mission to help more businesses thrive."
Rob Hill
ICT Cloud Manager
•Development Bank of Wales