Development Bank of Wales

DBW can demonstrate the ROI on their Microsoft Teams investment through the Usage reporting module of Teamwork Analytics. In just three months from the start of user training, DBW saw an increase in internal chat messaging from 5,000 to 15,000, plus a 15% increase in meetings usage month-on-month, demonstrating that DBW users are effectively adopting the technology throughout the business.

Following COVID-19, when all employees were forced to work at home, DBW were able to swiftly support their employees and businesses through technology. As a result, DBW has seen a 213% increase in Teams usage, with Teams meetings up by 564% and internal email usage reduced by 20,000 per month as collaboration between departments increases.

By using Teamwork Analytics and Nasstar’s training, the Development Bank of Wales has improved efficiency with Microsoft Teams, gained better control over team creation, ensured a secure and compliant setup with less ICT effort, and now has clearer visibility of ROI through usage and behaviour insights.