Solutions/Delivering great customer experience with AI

Delivering an AI customer experience

Q: Will AI replace our customer service team?

Nope. AI is here to assist , not replace. It handles repetitive tasks and FAQs so your human team can focus on complex queries and building stronger customer relationships. Think of it as a digital teammate, not a takeover.

How can AI help you today?

Notanewsflash:AIisforeveryone.LeveragingAIcanmeanthedifferencebetweenahappycustomer,andachurningcustomer.

Whether it’s intelligent chatbots, predictive support, or personalised recommendations, AI is redefining how businesses connect with the people they serve - and it’s more accessible than you might think.

The key is setting up the right foundation now. With the right tools, you can start small and scale smart, without blowing your budget or overwhelming your team. As a Microsoft partner, we help businesses tap into AI tools like Microsoft Copilot, Azure AI, and Dynamics 365 Contact Center to transform customer journeys with automation, personalisation, and real-time data.

This is how we do it

At Nasstar we help you move from "We should do something with AI" to "We’re delivering better service because of it." Whether you're looking to automate common queries, anticipate customer needs, or make support teams more efficient, we’ll help you build an AI strategy that works for your business and your customers.

AI & Automation

Driving real-world impact through secure, scalable AI adoption. From quick wins to enterprise-wide transformation.

Incremental, low-risk approach to building AI confidence.
Automation solutions designed for lasting performance and value.
Built-in enterprise security, identity protection, and governance.

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Microsoft Fabric

Accelerating value from Microsoft Fabric through expert guidance, scalable solutions, and strategic AI adoption.

Opportunity identification and prioritisation for Fabric and AI.
Proof of Value approach for rapid, low-risk experimentation.
Tailored roadmap, governance, and ongoing optimisation support.

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Microsoft Data Platforms

Enabling smarter business decisions by centralising performance, customer, and marketing data into one scalable, actionable system.

Consolidation of data across teams and systems.
Actionable insights to guide the full product lifecycle.
Future-ready platform with AI capabilities and 24/7 expert support.

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FAQs

An AI-powered customer experience uses artificial intelligence to personalise interactions, automate responses, and predict customer needs—making service faster, smarter, and more engaging across every touchpoint.

Examples include AI chatbots, voice assistants, predictive customer support, sentiment analysis, personalised product recommendations, and automated follow-ups—all powered by tools like Microsoft Copilot and Azure AI.

As a Microsoft partner, we help businesses use platforms like Azure AI, Dynamics 365 Customer Insights, and Power Virtual Agents to build intelligent customer interactions that are scalable, secure, and integrated with your existing systems.

Not at all. Many AI tools are low-code or no-code and come with pre-built templates. We help mid-sized organisations identify quick wins, pilot use cases, and roll out AI solutions at a pace that suits their team and goals.

Nope. AI is here to assist, not replace. It handles repetitive tasks and FAQs so your human team can focus on complex queries and building stronger customer relationships. Think of it as a digital teammate, not a takeover.

You can track improvements in first response time, customer satisfaction scores (CSAT), resolution rates, and cost per interaction. We help set up dashboards and KPIs to show the real business impact of your AI initiatives.

Absolutely. AI analyses customer data in real time to deliver tailored product recommendations, targeted content, and proactive support—making each customer feel seen and valued.

Yes, especially when built on trusted platforms like Microsoft Azure. We help ensure your AI tools meet data protection, privacy, and compliance standards, while maintaining transparency and ethical usage.