Accessing our site
Who we are and how to contact us
This site is operated by GCI Network Solutions Limited, part of the Nasstar Group.
Further details about the Nasstar group of companies and its members can be found here
We may make changes to our site
We may update and change our site from time to time and may change the content at any time.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
We may make changes to these terms
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual property rights and how you may use material on our site
We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information on this site
The content on our site is provided for general information only. It does not constitute advice and should not be relied upon as the basis for taking, or refraining from, any decision or action.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
How to complain about content uploaded by other users
If you wish to complain about content uploaded by other users, please contact us on email@example.com.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or goods to you, which will be set out in our terms and conditions of supply.
To all users of this website:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
Whilst this website can be accessed from anywhere in the world, the server of the site is located in the United Kingdom, and we operate and manage the site from there. Some jurisdictions do not allow for the exclusion of certain warranties or limitations of liability. Therefore, the beforementioned restrictions may not be applicable to you, and without prejudice, to the other provisions of this section, where you are accessing the site from another jurisdiction we do not exclude or limit our liability to you to the extent it would be unlawful to do so under applicable local laws.
How we may use your personal information
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of the content on our site other than that set out above, please contact firstname.lastname@example.org.
Our trademarks are registered
"Nasstar" and “GCI” are UK registered trademarks of GCI Managed Services Group Limited. You are not permitted to use them without our approval, unless they are part of the material you are using as permitted under the section Intellectual property rights and how you may use material on our site above.
Modern Slavery and Human Trafficking Statement
Nasstar‘s Modern Slavery and Human Trafficking Statement is here. This applies to the Nasstar Group of companies. The purpose of the statement is to communicate Nasstar’s commitment to The Modern Slavery Act 2015.
Domain Renewal and Expiry
All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account; it is the registrant's responsibility to make sure their contact details are up to date. Nasstar takes no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain, please make sure you contact us a minimum of 14 days before your domain expires by emailing us at email@example.com. Alternatively, you can set your domain to auto-renew, which can be managed by emailing a request to firstname.lastname@example.org. All domains will be auto-renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date, it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Current renewal fees can be requested by contacting Customer Services email@example.com. After 30 days your domain will be suspended and will go into a 60-day grace period, during which you can still renew your domain name subject to an additional redemption fee of £50 + VAT. This must be requested by email before the 80th day after your domain has expired; after 90 days your domain will be cancelled, deleted from the register and made available for resale through a third-party registrar. Nasstar will not guarantee the renewal of a domain name.
Vulnerable Customer Policy
Nasstar is committed to protecting the interests of all its customers and ensuring their fair and appropriate treatment. You can find our policy here
If you have any concerns about material that appears on our site, please email firstname.lastname@example.org.
Thank you for visiting our site.