The Rail Delivery Group (RDG) brings Britain’s railway operators together to deliver real improvements in customer experience.
CLIENT
Rail Delivery Group
INDUSTRY
Transport
SERVICE
Cloud
PARTNER
aws
The client
It also provides support and gives voice to freight and passenger operators, as well as the delivery of important national ticketing, information and reservation services for passengers and staff on behalf of member companies.
This case study can also be found over at Colibri Digital, part of The Nasstar Group.
The challenges
This had the potential to adversely impact their future revenue streams through a loss of ticket sales brought about by poor customer experience.
Our goal
The outcome
The solution has reduced the response time with up to a 70% improvement being observed.
The solution has improved the reliability of the connection when compared to the MPLS connection. It also simplifies the management of the intricate architecture.
The solution enables connection in a secure and scalable manner; network traffic does not traverse the internet, reducing exposure to brute force and distributed denial-of-service (DDoS) attacks, along with other cyber threats. Using private IP connectivity allows services to function as if they are hosted directly on private networks. Using AWS native controls means Nasstar can closely manage who has access to specified services.
Using AWS-native services unlocks a high level of end-to-end infrastructure observability from a single solution.
Nasstar’s AWS solution has enabled the connectivity issues with the previous MPLS to be completely removed, enabling a smoother experience for customers so they can purchase train tickets and use other valuable RDG services without issue.
"Nasstar has proven to be a knowledgeable and dedicated supplier during the implementation of the AWS solution and Broker Migration for RARS. The ability to work collaboratively as well as the support and flexibility shown throughout the process have been critical in its success."
Nadine Rajkumar
Senior Service Delivery Manager
•Rail Delivery Group
