The Live Sales Management (LSM) service is a crucial component supporting the Ticket on Departure feature provided by National Rail (part of the Rail Delivery Group).
CLIENT
Rail Delivery Group
INDUSTRY
Transport
SERVICE
Cloud
PARTNER
aws
The client
LSM, which is managed by Nasstar, represents a significant advancement in enhancing customer convenience and operational efficiency. To ensure ongoing security, high availability, and cost-effectiveness in line with cloud best practices, Nasstar recently proposed a system-wide network modernisation project.
This case study can also be found over at Colibri Digital, part of The Nasstar Group.
The challenges
As a service that customers have come to rely on, RDG wanted to ensure they always have secure and stable access to the platform.
The project aimed to improve LSM’s resilience by enhancing network routing, ensuring it remains operational even under adverse conditions and during high-demand periods. The initiative would also update security measures and align them with RDG’s security guidelines and recommendations. This crucial and continuous task protects customer data and prevents unauthorised access to high-value systems.
Alongside the modernisation of LSM's infrastructure, Nasstar aimed to improve access for RDG's third-party clients. Simplified access would also include enhancements to availability and fault tolerance, and reduce the need for repeated service requests and support.
Our goal
The outcome
By ensuring the LSM service's availability and security, the project directly contributes to a better customer experience, encouraging more people to use rail services and, by extension, generating more revenue through increased ticket sales.
Optimising the network infrastructure, particularly through cloud services and automation, will lead to significant cost savings over time by reducing the need for manual interventions and leveraging the scalability of cloud resources.
Alignment with the latest security standards will protect RDG from potential cyber threats and ensure compliance with regulatory requirements.
Comprehensive training enabled RDG’s Service Managers to independently use the CID platform, giving them instant access to critical cost data and improving responsiveness.
RDG and Nasstar have engaged regularly for several years now. This time around, Nasstar’s continued focus on helping us achieve customer satisfaction with the latest technology has resulted in a future-proof and resilient platform for RDG and the wider transportation community. This is exactly why Nasstar is our preferred AWS partner.
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In response to the challenges, Nasstar developed a modernisation strategy led by its Solution Architects. After a detailed analysis, key areas for improvement were identified, primarily focused on upgrading network infrastructure, enhancing security, and improving system availability. Network Load Balancers (NLBs) replaced legacy virtual machines to provide static IP access via Elastic IPs, enabling dynamic scaling, improved TLS control, and more resilient access for third-party integrations.
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