Case studies/Rail Delivery Group - Rail Data Marketplace (RDM)

Rail Delivery Group - Rail Data Marketplace (RDM)

Over the past decade, Nasstar has worked closely with Rail Delivery Group (RDG) to deliver invaluable services including ticketing, travel information, and refund facilities.

CLIENT

Rail Delivery Group

INDUSTRY

Transport

SERVICE

Cloud

PARTNER

aws

The client

The RDM is a central platform to simplify data sharing between data consumers and the rail industry. It aims to enable innovation by making data more accessible while providing publishers with granular control over who can access their data.

This case study can also be found over at Colibri Digital, part of The Nasstar Group.

Our goal

DeliveranimprovedservicedeskexperienceforRDG’sRailDataMarketplace.

The challenges

As a large organisation with a diverse technology portfolio, the service desk platform needed to integrate seamlessly with existing systems, provide 24/7 availability, and guarantee the security of sensitive customer data.

To ensure the swift resolution of any issues RDG and its customers encounter, Nasstar created a service desk experience that allows users to raise and manage incident tickets through a secure and scalable online portal.

Our solution

Nasstar's commitment to the ongoing modernisation of the rail industry helped it provide solutions tailored to RDG’s specific needs. In doing so, Nasstar has played a crucial role in the launch of the Rail Data Marketplace.

01

Leveraging its expertise in cloud-based solutions, Nasstar established a user-friendly interface for incident ticket management. The pre-configured SaaS ServiceNow platform includes custom workflows that streamline ticket routing based on issue type and severity, ensuring swift resolution by the most qualified team.

02

Nasstar created a new RDM AWS account to deliver a serverless AWS API Gateway and Web Application Firewall (WAF). This environment is designed to scale and interface seamlessly with other AWS services that Nasstar manages for RDG, supporting flexibility and performance.

03

The serverless architecture improves API management and scalability, while the WAF helps maintain security standards by defending against common web-based threats. This ensures robust protection without compromising performance.

04

To improve usability, the new platform is integrated with RDG’s existing Single Sign-On (SSO) system. This provides users with convenient, secure access to the service desk without the need for separate login credentials.

The outcome

Find out how our expertise could transform your organisation.

Streamlined support

Users can easily raise tickets through the intuitive RDM portal and experience efficient routing to the most qualified service team.

Uninterrupted access

The deployment of serverless architecture has ensured 24/7 availability, automatic scaling based on demand, and consistent support whenever it's needed.

Scalability and cost-effectiveness

With demand-based automatic scaling comes improved resource optimisation and more opportunities to minimise RDG’s IT costs.

Enhanced security

With a dedicated AWS account, WAF protection, and SSO integration, security measures are in place to safeguard sensitive data and comply with industry standards.

Data-driven insights

ServiceNow's reporting capabilities and integration with existing systems enable insightful data analysis. These capabilities will guide future improvements and resource allocation.