The Works

The Works needed a scalable and flexible IT solution to efficiently work towards these aspirations, as well as address some key existing challenges. The company already had a 10-year trusted partnership with Nasstar, who provide its WAN (Wide Area Network) to all sites.

However, the huge challenge of running network services across 400 stores and online was catching up with The Works’ ageing connectivity. Therefore, it required a complete upgrade to support the evolution of the organisation and provide the flexibility that was necessary for a future-proof and scalable IT system.

The Works also required a comprehensive monitoring solution to ensure maximum efficiency in the network, and placed emphasis on having the capability to comfortably double in size without any significant architectural changes.

The company also wanted to ensure that its infrastructure was scalable to support future requirements and robust enough to support increasing capacity on the network. Most importantly, however, is that its “Dual Datacentre Policy” required it to have a second location to store all data as a backup. This solution would need to provide complete redundancy for mission-critical data, applications and hardware to keep it secure in the event of a disaster.

Finally, The Works wanted to utilise Cloud-based services, further reduce hardware costs and improve call handling, as well as requiring a scalable communications solution in conjunction with a robust network that could support high call volume and reduce waiting times.