This benefits provider needed a secure way to connect with brokers and merge systems after an acquisition, so our experts stepped in.
CLIENT
Leading Global Benefits Provider
INDUSTRY
Banking & FS
SERVICE
Cyber Security
The client
It offers financial protection through the workplace, including income protection, life insurance, critical illness and dental cover.
The challenges
First, they were looking to introduce a new broker portal to allow it to interact with its partners with increased functionality and security. As well as introducing the new portal, it needed to introduce identity and access management (IAM) functions that would enable its brokers to access its services quickly and reduce the amount of time wasted on Helpdesk requests.
In addition, having recently acquired a new business, it needed to integrate the new company’s IAM system onto the parent company platform, ensuring a streamlined authentication process across the globe.
Our goal
The overarching business requirement was to ensure that the end-users did not suffer any disruption during the migration, either in terms of an outage, or a negative change to the customer experience when using the platform.
The outcome
The IAM platform that Nasstar delivered for the broker portal empowered the clients’ brokers to onboard new businesses to the platform, creating the login and access rights and therefore saving time. The new system enabled closer partner collaboration and a less admin-heavy experience for both the client and its brokers.
For the integration of the acquired company, Nasstar minimized the impact of the migration by providing plug-in modules to mimic some of the behavior of the incumbent platform. Removal of most of the customer-facing web forms from its applications also increased supportability and reduced maintenance of those applications.
The move to the ForgeRock Identity Platform also enabled the client to employ single sign-on across all its applications and offer improvements to the customer experience including allowing users to register for accounts and reset their passwords without costly intervention from a Helpdesk. Data security was also greatly improved.
Finally, the speed at which the ForgeRock Identity Platform could be customized to fulfill the business requirements allowed end-users to be migrated off the incumbent platform within the tight timescales of the project, avoiding costly penalties if the migration did not meet the deadlines.
