Sheffield City Council
The Council now has a flexible, cloud-based setup that’s easier to manage, saves money, and lets staff work from anywhere.
CLIENT
Sheffield City Council
INDUSTRY
Local Government
SERVICE
Contact Centre
PARTNER
Microsoft
The client
The challenges
With over 7,500 users located in over 100 offices across the city centre, they needed a solution that could handle the scale of the project without impacting day-to-day operations. The upcoming end-of-contract also meant a hard deadline was in place for completion.
Sheffield was utilising a hosted Avaya solution that also provided PSTN connectivity via 300 ISDN connections.
Discovery workshops were run to understand the existing environment and determine the best solution. It was decided that the existing Avaya solution should be migrated to Microsoft Teams Telephony.
Our goal
The outcome
Find out how our expertise could transform your organisation.
Increased resilience
A cloud-first strategy delivers scalable and resilient solutions that ensure business continuity.
Reduction in spend
By leveraging existing Teams licensing and retiring legacy hardware, ongoing investment is no longer needed.
Minimum maintenance
Microsoft cloud telephony provides an evergreen solution that does not require continual support and software upgrades.
Unified communications
By integrating all tools in a single place, video and audio calls, chat function, file sharing, and scheduling meetings, it provides a seamless experience for users.
Increased flexibility
A ‘work from anywhere’ capability means remote or disparate working is possible across the organisation.
What Sheffield City Council has to say...
"We needed to upgrade our telephone system to meet the demands of customers and the modern workplace. Nasstar worked collaboratively with us to deliver a cloud-first strategy that provided us with resilience, flexibility, and value for money."
Sheffield City Council