British Cycling

British Cycling is the national governing body for cycling in Great Britain

CLIENT

British Cycling

INDUSTRY

Leisure & hospitality

SERVICE

Managed IT

The client

Formedin1959throughtheamalgamationoftheNationalCyclistsUnionandtheBritishLeagueofRacingCyclists,itiscommittedtotransformingBritainintoabetterplacetorideforeverybody,proudlyhostingover164,000membersacrosstheUKrangingfrom14monthsto99yearsold

Since the early 1990s, British Cycling has operated out of the HSBC UK National Cycling Centre in Manchester.

The centre was expanded in 2011 with the construction of an indoor BMX track and new offices for British Cycling, thanks to an additional £24 million investment from Manchester City Council, Sport England and the European Regional Development Fund to firmly establish Manchester as the home of cycling.

Backing this is a 250-strong workforce to encourage and support customers, commuters, and colleagues to ride their bikes and improve all forms of cycling in communities nationwide.

The challenges

NasstarwasinitiallyapproachedbyBritishCyclingin2017toprovidefixed-priceITsupportandmonthlyreportingtoworkinharmonywiththeirinternalITteam’sfluctuatingrequirements.

This included unlimited 1st and 2nd line incident support to end-users to allow the internal IT team to focus less on the day-to-day tasks and place emphasis on strategic projects that would enhance the delivery of services to their clients.

Our goal

BritishCyclingsoughtareliable,proactivefullymanagedservicetosupportgrowth.

With the ambition to progress with a Cloud strategy in 2019 and continue its growing success as the world’s leading cycling federation, British Cycling required further IT support and looked to trusted provider Nasstar to extend their contract with an enhanced Managed Services offering.

The outcome

Find out how our expertise could transform your organisation.

Managed IT support for British Cycling

British Cycling now benefits from a Managed IT Support offering with a dedicated escalation point, 24/7. In addition, the out-of-hours support and proactive monitoring provide maximum availability of all services to employees to ensure they can fulfil their ambitions.

Transition from legacy infrastructure

The company has eliminated outdated phone hardware and ISDN lines, opting instead to capitalise on its investments in mobile devices, disaster recovery (DR) provision, and SIP technology.

Data-driven customer experience

With full visibility into customer contact volumes and Contact Centre performance, enhanced by integrated CRM data, Accent is better equipped to deliver excellent customer service and drive its ambitious digital transformation strategy.

Award-winning implementation

The success of the project earned Accent Housing the “Best Use of Technology” award at the prestigious HANA (Housing Association National Accountancy) Awards, highlighting its commitment to leveraging technology to improve customer services.