We’re helping the team boost security, improve remote access, and ensure everything runs smoothly.
CLIENT
Staffordshire Fire and Rescue Service
INDUSTRY
Local Government
SERVICE
Contact Centre
The client
With such a large number of employees and locations, internal communications are essential.
The challenges
Internal communications were reliant on a Cisco IP telephony infrastructure, but it needed to be brought up to date and to a position where it could be supported effectively.
For emergency services, an unsupported infrastructure can be dangerous. Emergency services’ performance and ongoing durability are regularly audited, and any outdated technology could compromise Staffordshire citizens’ safety.
Staffordshire Fire & Rescue Service therefore had only a limited time to identify an alternative, deploy it and achieve a compliant and supportable infrastructure. It was important that any replacement technology met precise functional, cost, and ease of implementation requirements and was also future-proofed for many years to come. Any system also had to have a high degree of operational and commercial flexibility due to the instability of public services.
Our goal
The outcome
Staffordshire Fire & Rescue Service can now record and distribute meetings and training sessions digitally, saving significant time and reducing the need for physical meetings across teams, stations, and departments.
With robust video conferencing and broadcast capabilities, internal communications have been transformed. This allows leadership to address teams directly and enhances clarity, reach, and engagement across the service.
Nasstar’s bespoke, IL2-accredited UC solution provides predictable, per-user monthly costs, eliminates licensing complexity, and avoids the expense of new technology releases, all while future-proofing the communications roadmap.
The move to advanced UC functionality has lowered infrastructure and data centre management costs. Less physical equipment, single-cable connectivity, and hot-desking have also led to notable space and resource savings.
"What made the proposal from Nasstar ideal for us was their close appreciation of our existing infrastructure and cost-saving requirements. We recognised that a cloud-based approach was the best way to achieve our objectives, especially ease of implementation and flexibility. Nasstar’s ability to build upon and reuse the remaining viable infrastructure was a welcome bonus, both in terms of avoiding additional investment and user training. "
William Lloyd
Head of ICT
•Staffordshire Fire and Rescue Service
