ThehugechallengeofsupplyingITandnetworkservicesto750sitesacrosstheUKwascatchingupwithDimensions’ageingnetworkinfrastructure.
With slow and sluggish bandwidth, the network was becoming insufficient for Dimensions and those it supports. The company was struggling under the weight of 22,000 support tickets a month and on average 1,000 “password reset” calls a week. Most importantly for Dimensions, legacy systems and poor network infrastructure was negatively impacting the support it could offer to those under its care, as well as the efficiency of its staff.
The network was unreliable to the point of almost being unusable, and for those who depended heavily on it for learning, support and regularity compliance, this was a critical element that needed addressing - fast.