VINCIConstructionUKwaslookingforatechnologypartnerthatcouldprovideacomplete,hostedContactCentresolutionforitsFacilitiesdivision.
The business required a solution capable of operating 24/7, whilst integrating seamlessly with a wide variety of communication channels to serve its customers in the best way possible.
VINCI needed a partner that could maintain the day-to-day running of their IT estate as well as manage on-site connectivity, allowing the in-house IT specialists to focus on the company’s core business needs.
With ambitious business goals, the solution had to be future-proof and offer several Enterprise-grade features. Technologies such as Interactive Voice Response (IVR), advanced call queueing and routing functions were a necessity for a modernised Contact Centre, along with the flexibility to expand to incorporate the company’s IT Service Desk when required.
Most importantly, the solution would require high levels of redundancy and availability to improve reliability and system performance and enable enhanced customer service. With considerable knowledge of the construction sector and demonstrable experience in supplying Skype for Business-based Contact Centres, VINCI looked to Nasstar to help.