University of London

Revolutionising communication and enhancing productivity with a cost-effective, scalable unified communications solution.

CLIENT

University of London

INDUSTRY

Education

SERVICE

Contact Centre

PARTNER

Microsoft

The client

With1600staffmembers,severalhundredpost-graduatestudentsandover200,000campus-basedanddistance-learningstudents,UniversityofLondonhadfoundthatitsexistingvoiceinfrastructureandPBXwasatfullcapacityandcouldnolongermeetitsneeds.

The challenges

Maintenancewasbecomingexpensiveandthesystemwasinsecure...

The University required a future-proof solution that would enhance its business, address changes in the workplace, and grow with it to meet its needs for the next decade.

The solution needed to offer high levels of security and resilience, as well as enabling staff to remain productive while working remotely or on the move.

In turn, this would free up valuable physical resources that could allow the generation of income elsewhere within the University, allowing it to better manage costs and offer a competitive and diverse course programme.

Our goal

Deliveracost-effective,scalableunifiedcommunicationssolutionthatgivesstaffandstudentsmoreflexibility.

The outcome

Find out how our expertise could transform your organisation.

Resilient communication infrastructure

By upgrading to Microsoft’s Skype for Business platform, the University of London eliminated the risks of unsupported legacy software while gaining a secure, resilient, and cloud-connected communications system with guaranteed data availability.

Increased productivity and flexible working

The solution enabled hot-desking, remote working, and HD-enabled virtual collaboration, empowering staff to work more effectively from any location. Unified Communications features like Auto Attendant, Call Queues, and Broadcast Meetings also improved operational efficiency.

Cost control and budget transparency

Nasstar’s all-inclusive, fixed 'price per user' model offered full project support, hardware, training, and ongoing account management. The move helps the University avoid hidden costs and confidently plan for future expansion.

Seamless implementation and end-user enablement

With 1,600 handsets replaced in just four weeks and dedicated training for staff, the rollout was fast, disruption-free, and supported improved working practices. This enabled the University to embrace new technologies with minimal downtime.

What University of London has to say...

"Nasstar's project management was excellent, and the Project Managers did a very good job both times under difficult circumstances. As with all projects, they are bigger than you expect, but Nasstar delivered against all objectives, on budget, and to very tight timescales. The positive feedback from the university and its staff has been overwhelming; the solution is being embraced by staff across the University, with even the biggest sceptics coming on board!"

Stuart Brown

Head of Central ICT Services

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University of London