Nasstar's ForgeRock deployment allows the client to achieve a seamless group-wide digital customer experience management across any of the group’s brands. This ensures a consistent and unified experience for customers interacting with different brands within the group.
Within the financial services operation, it wanted to centralise multiple different platforms and services into a single platform with one unified customer journey. It needed to enable secure and protected logins for customers, increased opportunity of cross-selling between brands and a more streamlined, consistent customer service experience.