One of the UK's largest supermarket retail groups
The client needed to implement a single identity and access management. Nasstar helped them achieve this.
CLIENT
One of the UK's largest supermarket retail groups
INDUSTRY
Banking & FS
SERVICE
Cyber Security
The client
The challenges
Within the financial services operation, it wanted to centralise multiple different platforms and services into a single platform with one unified customer journey. It needed to enable secure and protected logins for customers, increased opportunity of cross-selling between brands and a more streamlined, consistent customer service experience.
Our goal
It would enable the IAM solution to be leveraged more widely across the group.
The outcome
Find out how our expertise could transform your organisation.
Seamless digital customer experience
Nasstar's ForgeRock deployment allows the client to achieve a seamless group-wide digital customer experience management across any of the group’s brands. This ensures a consistent and unified experience for customers interacting with different brands within the group.
Compliance with PSD2
Nasstar’s work enables the client to comply with PSD2 by providing Secure Customer Authentication (SCA) authentication. This not only ensures regulatory compliance but also enhances the security of customer transactions.
Improved customer journey
The deployment also improves the customer journey by streamlining the authentication process. Customers can authenticate to a single system across the group, making their interactions more efficient and user-friendly.
Strategic IAM Platform
Implementing a strategic Identity and Access Management (IAM) platform has enabled customers to authenticate to a single system across the group. This allows the client to accelerate the growth of customer relationships across its brands, offering further relevant services to loyal customers.