Case studies/One of the UK's largest supermarket retail groups

One of the UK's largest supermarket retail groups

The client needed to implement a single identity and access management. Nasstar helped them achieve this.

CLIENT

One of the UK's largest supermarket retail groups

INDUSTRY

Banking & FS

SERVICE

Cyber Security

The client

AspartofoneoftheUK’slargestsupermarketretailgroups,thisclientprovidesbankingandfinancialservicestocustomers.

The challenges

Theclientneededtoimplementasingleidentityandaccessmanagement(IAM)solutionthatsupportedafuturestrategyofasingleIAMsolutionutilisedacrossitsfullportfolioofcompanies,aswellasmanagingaccesstopartnersandthirdparties.

Within the financial services operation, it wanted to centralise multiple different platforms and services into a single platform with one unified customer journey. It needed to enable secure and protected logins for customers, increased opportunity of cross-selling between brands and a more streamlined, consistent customer service experience.

Our goal

Theprojectwasinitiatedasaresultofthecompany’sneedtomeettheupcomingPSD2regulation.

It would enable the IAM solution to be leveraged more widely across the group.

The outcome

Find out how our expertise could transform your organisation.

Seamless digital customer experience

Nasstar's ForgeRock deployment allows the client to achieve a seamless group-wide digital customer experience management across any of the group’s brands. This ensures a consistent and unified experience for customers interacting with different brands within the group.

Compliance with PSD2

Nasstar’s work enables the client to comply with PSD2 by providing Secure Customer Authentication (SCA) authentication. This not only ensures regulatory compliance but also enhances the security of customer transactions.

Improved customer journey

 The deployment also improves the customer journey by streamlining the authentication process. Customers can authenticate to a single system across the group, making their interactions more efficient and user-friendly.

Strategic IAM Platform

Implementing a strategic Identity and Access Management (IAM) platform has enabled customers to authenticate to a single system across the group. This allows the client to accelerate the growth of customer relationships across its brands, offering further relevant services to loyal customers.