Just a few years ago, the company was facing a significant challenge to keep up with the intense demand for its services.
This case study can also be found over at Colibri Digital, part of The Nasstar Group.
National Rail Enquiries
We designed and delivered a revised infrastructure and project management, enabling greater scalability, cost reductions and improved productivity.
CLIENT
National Rail Enquiries
INDUSTRY
Transport
SERVICE
Cloud
PARTNER
aws
The client
NationalRailEnquiries(NRE)isoneofthemostrecognisableweb-basedtoolsinourdaytodaylives.
The challenges
AsNREhasevolved,ithadbeenbuiltacrossmultipleapplicationsmanagedbyavarietyofvendorsresultinginanoverlycomplextechnologicalenvironment.
Management of multiple suppliers and reconciling the various service reports, monthly reviews and support tickets was problematic and time-consuming. An ageing hardware system compounded the issue, as existing equipment was unable to scale to meet the peaks and troughs in demand, requiring NRE to remove site functionality at peak times to reduce the demands on their hardware.
“We weren’t making full use of the physical hardware that we had, because if there was a disruption on the rail network, then suddenly additional capacity was required. We had no flexibility to add in, so it had to be there from the start.” - Jason Webb, Head of Online for National Rail Enquiries.
NRE needed to replace their legacy systems with a new solution capable of meeting the considerable fluctuations in demand that occur during unexpected events such as extreme weather or industrial action. Additionally, they needed a single view to remove the complexity of day-to-day management.
Our goal
Createasimplifiedoperatingenvironmenttosupportgreaterplatformflexibility.
The outcome
Find out how our expertise could transform your organisation.
Reduced infrastructure costs
By leveraging AWS and features like Auto Scaling, National Rail Enquiries achieved a 25% reduction in infrastructure costs. The consumption-based Opex model ensures they only pay for the resources they use, especially benefiting from lower costs outside peak commuter hours
Improved operational efficiency
Nasstar provides a Managed Service for all applications and a single service desk for multiple suppliers, simplifying support and streamlining operations across the organisation.
Reliable performance under pressure
The new solution launched during a period of 60% higher platform traffic than any previous day and continued to perform reliably, proving its stability and resilience during high-demand events.
Greater simplicity and productivity
The move to Nasstar’s solution has not only lowered costs but also increased simplicity and productivity across the business, supporting smoother day-to-day operations and enhanced service delivery.