Its focus has always been on delivering fast and reliable services to clients while setting a high standard in the legal industry. However, to stay competitive and maintain its reputation, the firm needed to invest in modern technology.
Tilly Bailey & Irvine - NGMS
We’re helping TBI move from its legacy system to Microsoft Azure with Next Generation Managed Services (NGMS).
CLIENT
Tilly Bailey & Irvine
INDUSTRY
Legal
SERVICE
Cloud
PARTNER
Microsoft
The client
The challenges
Thelegalsectorisevolvingfast,withnewbusinessmodelsandgrowingcompetition.
To stay ahead, TBI needed to improve client experiences and meet digital expectations while also boosting internal productivity. However, compliance requirements and contractual agreements with legal applications like 3E and Mattersphere added another layer of complexity, meaning any new solution had to work seamlessly with these critical systems.
At the same time, the growing cost of legacy infrastructure licensing made modernisation a business necessity. To move forward, Nasstar and TBI set two key goals: improve resilience and create a more flexible, future-proof way of working. By transitioning to a fully managed service, TBI will gain a significant boost in support and security. This will ease the burden on its IT team so they can focus on strategic priorities.
Our goal
Helpanaward-winninglawfirmreducemanagementoverhead,strengthensecurity,andenhancedigitalcapabilitiesforitsfeeearners,supportstaff,andclients.
The outcome
Find out how our expertise could transform your organisation.
Improved client service delivery
By streamlining operations and ensuring fast, reliable access to essential legal tools, TBI is enhancing the speed and accuracy of service provided to clients, critical factors in the legal sector.
Reduced IT burden and increased efficiency
Moving to a fully managed service has relieved TBI’s internal IT team from routine maintenance tasks, allowing them to focus on more strategic, value-adding activities.
Enhanced security and support
Nasstar’s managed service provides added layers of security and expert support, helping TBI safeguard sensitive client data while maintaining business continuity.
Stronger foundation for future growth
With a flexible, secure cloud infrastructure in place, TBI is now better positioned to scale, embrace innovation, and remain competitive in a rapidly evolving legal landscape.
Our solution
Nasstar migrated all TBI servers to Microsoft Azure, replacing the legacy system with Azure Virtual Desktop (AVD).
Daniel Bramley
IT Manager
, Tilly Bailey & Irvine
Managing IT complexity was becoming a growing challenge, diverting valuable time from our core legal work. Nasstar has helped us simplify and modernise our operations, giving us a more resilient, future-ready way of working. Now, our teams can work more effectively, without being held back by technological limitations.
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This shift enhances the user experience, providing staff with a familiar and fully managed Windows environment. By integrating with TBI’s existing Windows Autopilot setup, Nasstar has streamlined device management, making it easier to roll out new hardware and updates.
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