Case studies/Tilly Bailey & Irvine - NGMS

Tilly Bailey & Irvine - NGMS

We’re helping TBI move from its legacy system to Microsoft Azure with Next Generation Managed Services (NGMS).

CLIENT

Tilly Bailey & Irvine

INDUSTRY

Legal

SERVICE

Cloud

PARTNER

Microsoft

The client

TillyBaily&Irvine(TBI)isaleadinglegalfirmspecialisingincommercialandpersonallaw.

Its focus has always been on delivering fast and reliable services to clients while setting a high standard in the legal industry. However, to stay competitive and maintain its reputation, the firm needed to invest in modern technology.

Visit TBI

Our goal

Helpanaward-winninglawfirmreducemanagementoverhead,strengthensecurity,andenhancedigitalcapabilitiesforitsfeeearners,supportstaff,andclients.

The challenges

Thelegalsectorisevolvingfast,withnewbusinessmodelsandgrowingcompetition.

To stay ahead, TBI needed to improve client experiences and meet digital expectations while also boosting internal productivity. However, compliance requirements and contractual agreements with legal applications like 3E and Mattersphere added another layer of complexity, meaning any new solution had to work seamlessly with these critical systems.

At the same time, the growing cost of legacy infrastructure licensing made modernisation a business necessity. To move forward, Nasstar and TBI set two key goals: improve resilience and create a more flexible, future-proof way of working. By transitioning to a fully managed service, TBI will gain a significant boost in support and security. This will ease the burden on its IT team so they can focus on strategic priorities.

Our solution

Nasstar migrated all TBI servers to Microsoft Azure, replacing the legacy system with Azure Virtual Desktop (AVD).

01

This shift enhances the user experience, providing staff with a familiar and fully managed Windows environment. By integrating with TBI’s existing Windows Autopilot setup, Nasstar has streamlined device management, making it easier to roll out new hardware and updates.

02

To further reduce IT burdens, Nasstar has deployed its Next-Generation Managed Service. NGMS covers everything from user support and identity management to full monitoring and maintenance of Azure, Office 365, and endpoint security. The 24/7 service ensures seamless operations by handling patching, backups, cost optimisation, and troubleshooting to identify and resolve issues before they cause disruption.

03

Security remains a top priority, which is why Nasstar’s experts implemented best-practice governance through an Azure Landing Zone. To strengthen cyber defences, a Microsoft Managed Detection and Response service, backed by a dedicated security advisor from Nasstar, was also introduced.

04

Designed for flexibility, this solution includes one-year reserved instances for the firm’s 3E servers, keeping future options open and enabling an easy transition to a SaaS model if needed. TBI can now adapt its IT strategy without committing to unnecessary long-term costs.

Having previously used cloud services from Nasstar, the firm was confident in its expertise and understanding of the unique challenges facing the legal sector. The consultative approach and tailored solutions provided by the team gave TBI confidence in Nasstar's ability to deliver a secure, efficient, and future-ready system. Throughout the transition, TBI’s IT team also gained valuable insight into Azure and the benefits of modern infrastructure, ensuring they can make the most of the new setup.

The outcome

Find out how our expertise could transform your organisation.

Improved client service delivery

By streamlining operations and ensuring fast, reliable access to essential legal tools, TBI is enhancing the speed and accuracy of service provided to clients, critical factors in the legal sector.

Reduced IT burden and increased efficiency

Moving to a fully managed service has relieved TBI’s internal IT team from routine maintenance tasks, allowing them to focus on more strategic, value-adding activities.

Enhanced security and support

Nasstar’s managed service provides added layers of security and expert support, helping TBI safeguard sensitive client data while maintaining business continuity.

Stronger foundation for future growth

With a flexible, secure cloud infrastructure in place, TBI is now better positioned to scale, embrace innovation, and remain competitive in a rapidly evolving legal landscape.