The Rail Delivery Group (RDG) brings Britain’s railway operators together to deliver real improvements in customer experience.
CLIENT
Rail Delivery Group
INDUSTRY
Transport
SERVICE
Cloud
PARTNER
aws
The client
The organisation provides important services that include ticketing, travel information, and refund facilities for passengers and staff on behalf of member companies.
This case study can also be found over at Colibri Digital, part of The Nasstar Group.
The challenges
Historically, each of these services required separate credentials for every user account, meaning individuals had to remember multiple account names and passwords, causing both an administrative and security headache for all concerned.
Therefore, to improve both productivity and security, RDG asked Nasstar’s Public Cloud Team to introduce secure single sign-on features for all services, alongside multi-factor authentication (MFA).
This would enable users to log in to all services using the same account name and password with the added, increased security benefit of MFA.
Our goal
The outcome
The implementation of AWS Identity Center has eliminated many time-consuming user management tasks, streamlining account setup and access provisioning for both RDG staff and third parties.
Features like single sign-on (SSO) and multi-factor authentication (MFA) have significantly improved the security of RDG’s cloud infrastructure, replacing less secure, manual processes like sharing encrypted credentials.
A central, user-friendly portal allows for simplified console and programmatic access, saving time for users and reducing support burden, leading to a more productive workforce.
Identified through Nasstar’s continuous innovation workstream, the solution lays the groundwork for broader adoption across RDG’s AWS services, supporting long-term scalability and operational excellence.
"The IAM Identity Centre is a fantastic example of RDG and Nasstar working together to find innovative solutions to increase the productivity and security of our AWS platform, and the data and functions it provides to the rail industry. MFA is now the industry standard, and to have one sign-on process for all our accounts is a giant leap forward."
Alastair Page
Senior Service Delivery Manager
•Rail Delivery Group
