UWE successfully hit a major admissions milestone during the Clearing period without any telephony issues, a first in over a decade, thanks to the upgraded Skype for Business and Contact Centre solutions.
However, building these partnerships relies on successful collaboration, therefore, the University of the West of England needed to ensure it had a suitable and reliable Unified Communications solution in place.
Furthermore, recognising that their existing infrastructure that supports the annual Clearing process had caused issues previously, UWE needed to migrate to a Skype for Business platform and refresh their existing Contact Centre build, bringing it in line with current best practices. After a couple of failed upgrade attempts, Nasstar* stepped in.
As the annual 'Clearing' period is a critical time for both the University’s income targets and the students seeking a response to their application, a robust and efficient system would be essential in managing this process.