Swamped with password reset calls, we helped roll out a slick single sign-on system. Now, 700,000+ users can log in hassle-free.
CLIENT
FTSE 100 Insurance and Investment Company
INDUSTRY
Banking & FS
SERVICE
Cyber Security
The client
After the introduction of auto-enrolment, the business realised it lacked a solution for customers to provide their employees with easy access to personal pension information.
As a result, the IT service desk experienced significant strain, handling thousands of password reset requests.
The challenges
It needed to integrate the pension provider and the employer’s security systems to enable employees to use a single sign-on to view their pension information.
Our goal
The outcome
Within a few months, over 700,000 employees were using the new platform to sign into their pensions account simply, swiftly, and securely.
Calls to IT service desks fell by an astonishing 76%, indicating a significant improvement in user experience and system reliability.
The system also enables Nasstar to build bespoke, branded interfaces for employees to access their pension data, enhancing personalization and user engagement.
The client can now design bespoke systems for high-value clients, making pensions management an integral part of a company’s employee-facing IT.
What’s more, the system is now integrated with the Open Banking Initiative, which brings the opportunity for exciting new services in the future.
