Skip to main content

Service Automation and Management

Responsive IT begins with automation

Aggregating and correlating data is key to protecting service availability. However, the massive amounts of data in the modern IT infrastructure can make this process a difficult task. Human response time is slow, recruiting staff with the right skill sets is time-consuming, plus people are expensive.

This is why Service Automation needs to be a core part of any managed IT service.

At Nasstar, we are experts in utilising technology to automate all aspects of enterprise-level business operations, deploying transformative tools that streamline processes, minimise disruption, and improve efficiency.

We remove the pressure of IT Management, allowing your teams to focus on adding real value to your business.

Image
background-2

WE CAN TAKE YOUR IT TO THE NEXT LEVEL
 

From patch management automation and service desk ticketing to software installation and updates, permissions processes and asset management, Service Automation streamlines your workflows and takes the hassle away from your in-house team, ensuring your infrastructure is fully optimised.

New starter employee processes including kit, licensing, authorisations, and personas can be fully automated through the power of ServiceNow, our IT Service Management System, to ensure seamless onboarding.

Remote monitoring and management can reduce the recurrence of system glitches and lessen the number of on-site visits needed to sustain effective performance.

The use cases are endless, and powerful AI software and bots can be deployed in any scenario in any sector, from billing to HR, aligning processes with business goals and objectives.

Image
BENEFITS OF SERVICE AUTOMATION AND MANAGEMENT
Image
Scalable design to reflect your requirements

Increase efficiency and scalability of service

Image
hand and cogs

Reduce headcount and the risk of human error

Image
person and arrows

Enable a proactive approach to be better prepared

Image
clock-pink

Stay up-to-date with the latest updates and releases

Image
people and cogs-yellow

Improve productivity by giving employees time to focus on operational improvements

Image
award-blue

Enhance customer experience through greater convenience and less wait time

Speak to an expert

How can we help?