If answering and managing customer calls are fundamental to your business, your contact centre can make or break your reputation.
Our inbound call management platform provides a single view of activity in real-time so you can manage the customer experience before their calls even reach your PBX.
Accessed via a web-based portal, you can swiftly decide how best to route calls, whether that be via your in-house or outsourced call centre team. This enables you to deliver a seamless experience, even at your busiest times, whilst maximising the effectiveness of your people.
Get customer service right, every time
- Dynamically manage all call costs effectively
- Improve Performance Management
- A simple and quick setup
- Avoid lost or abandoned calls
- Remote portal access allows flexible working with full functionality
- Ensure business continuity with 99.99% availability and robust SLAs
- Actionable insights for continual enhancement of the inbound calling experience
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