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Inbound Call Management

Helping you deliver on your customer service promises

If answering and managing customer calls are fundamental to your business, your contact centre can make or break your reputation.

Our inbound call management platform provides a single view of activity in real-time so you can manage the customer experience before their calls even reach your PBX.

Accessed via a web-based portal, you can swiftly decide how best to route calls, whether that be via your in-house or outsourced call centre team. This enables you to deliver a seamless experience, even at your busiest times, whilst maximising the effectiveness of your people.



Feature-rich call management system

3 Microsoft Teams Advanced Specialisations

Customer-first solutions


Powerful features and reporting

neon 5

Get customer service right, every time

  • Dynamically manage all call costs effectively
  • Improve Performance Management
  • A simple and quick setup
  • Avoid lost or abandoned calls
  • Remote portal access allows flexible working with full functionality
  • Ensure business continuity with 99.99% availability and robust SLAs
  • Actionable insights for continual enhancement of the inbound calling experience

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