As consumers, we want on-demand, 24/7 customer support that is easily and instantly accessible. Our customers are no different. They expect simple, speedy resolutions, and the ability to choose how they communicate with your business. Those that fail to provide such an experience run the risk of being left behind.
Empower employees and deliver an exceptional customer experience with AI.
Nasstar’s next-generation contact centre solutions unify customer and agent experiences across all communication channels, including phone, email, chat, SMS and social media. Utilising the power of intelligent self-service automation, such as AI, chatbots, speech analytics and voice biometrics, we automate customer contact, wherever possible, for first contact resolution (FCR).
Organisations of all sizes can now deliver a digital-first customer experience with options for natural, fast, and easy self-service 24/7. The result? A seamless customer experience, reduced call volumes, reduced costs and improved operational efficiency - freeing up your agents to focus on more complex, highly skilled requests.
This powerful all in one solution provides you with all the tools you need for Work Force Management (WFM), Quality Management and Performance Management to keep your agents engaged and your contact centre operating efficiently.
With customer service agents now typically working from multiple locations – including homeworking environments – our self-serve information capture and payment tools securely de-risk your contact centre and maintain customer privacy, regardless of location.
We’ve delivered comprehensive contact centre solutions for a wide range of businesses, from SMEs to household names, including the UK’s largest contact centre with over 30,000 seats.
Whether you are looking to add capacity, increase customer choice or reduce costs, we can help. With decades of experience and a team of contact centre and AI specialists on hand, we design, architect, and deliver fully scalable contact environments to meet your business objectives.