Turning conversations into connections
But if your contact centre is stuck juggling outdated systems and scattered tools, staying connected becomes more of a hinderance than a help.
Microsoft Teams contact centre solutions cut through the chaos. By building on your existing Teams setup, a Microsoft Teams Contact Centre can streamline customer interactions, boost agent collaboration, and bring AI insights, CRM data, and real-time analytics under one roof. It’s smarter, scalable, and built for today's connections.
We understand that great customer service needs more than just chat and video. If your contact centre is stuck in the past, it’s time to let voice join the collaboration party. Our Microsoft Teams Contact Centre solutions bring secure, scalable telephony into Teams. That means smarter conversations, faster resolutions, and customer experiences that feel connected.
Contact centres are vital for enhancing the customer experience, and at Nasstar, we understand the challenges many of our customers face when it comes to implementing the right solution. With Microsoft Teams contact centre solutions, we can support you to improve the customer experience with your existing infrastructure, while ensuring issues are resolved quickly and efficiently.
"Empowering our users to make the most of our Microsoft Teams investment was key to our rollout strategy. CreateTeam is fantastic; it works seamlessly and allows us to govern the platform with a low impact on our internal resource. We wanted to make sure that we were driving Teams user adoption through the business, and with Teamwork Analytics we can measure exactly that. Being able to collaborate efficiently lets us focus on our mission to help more businesses thrive."
Rob Hill
ICT Cloud Manager
•Development Bank of Wales
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Microsoft Teams on its own can support customer service operations in a variety of ways. With Teams as your hub for both internal and external customer interactions, you can utilise chat, video meetings, and calling to provide an omnichannel customer experience.
Teams also includes Auto Attendants, Call Queuing, and shared voicemail. So, although it’s not a true native contact centre, it does offer features that can support your customer service teams effectively.
Microsoft Teams can be utilised for true modern contact centre use when integrated with Dynamics 365 Contact Centre, Anywhere365, Enghouse Interactive Communications Center (EICC), Cisco Webex and other 3rd party vendor products.
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Rebecca Hopwood-Keay
Marketing Manager (Secure Networks)
