As increasing numbers of employees move to a home-based or a hybrid working model, many businesses are struggling to retain control over their agent desktop environments.
While moving to a dispersed model can be cost-efficient, done badly it leads to connectivity, communication and compliance issues that harm your ability to service customers properly.
So, how do you empower your employees and de-risk your contact centre while providing an exceptional customer experience?
At Nasstar, we have years of experience delivering transformative technology solutions that de-risk the homeworker environment and reduce the number of regulatory controls you must adhere to, ensuring PCI compliance at every step.
And with a portfolio of intelligent self-serve automation tools, you can choose the best options for your business. Customers are empowered to find the answers they need via the communications channel they are most comfortable with, enabling your agents to concentrate on more highly skilled customer service, where required.
Got a Question?