From proactive maintenance, to problem spotting and asset management – we take the pressure off
Maintaining the smooth running and resilience of your dedicated infrastructure might be the least interesting task on your list, but it’s amongst the most critical.
Infrastructure issues and asset management tasks can quickly pile pressure onto your IT team like never before. So we’ve created three distinct management services designed to keep your infrastructure in top condition, leaving your team free to focus on strategic tasks.
Taking the Pressure Off
Inventory and Asset Management
Inventory and asset management can take up huge chunks of your time. While you’re worrying about whether new starters have the kit they need, and how you can account for and track your assets, you’re not progressing with your core objectives. Through the power of ServiceNow, we provide a catalogue of options for your people to select from, while authorisations are automated and managed through the system. Once approved, we will take care of the software licenses and build, so you don’t have to. We can also develop standard ‘User Personas’ to drive the use of automation in your business, enabling a fast and seamless process for joiners, movers and leavers.
A 360° view of your IT environment
We will provide a 360° picture of your current IT environment mapped against industry best practice standards. We analyse the technologies and services you’re using and provide a pathway for further improvement based on mitigating risks to your business, reducing performance and availability shortfalls, and developing the network to support future business needs.
Proactive Monitoring Service
24/7 proactive monitoring for infrastructures such as servers, routers, firewalls and other networked devices.
Configured to record any network information you require – in real-time – the service alerts you whenever your specified thresholds are reached so that you can swiftly investigate what’s going on. We can even schedule proactive housekeeping tasks, such as remote software patching or automated firmware updates to reduce the risk of monitored system failures and improve systems uptime.
We chose Nasstar to take on management and maintenance of our server environment as having worked with them for so long, we know that this potentially complex task is one that they can easily undertake. With Lush continuing to grow dramatically year-on-year, we needed to be assured that our internal teams can work on developing our tactical e-commerce projects and not have to worry about the day-to-day running of our server infrastructure - it’s in Nasstar’s safe hands.
- We have helped our customers reduce their IT budgets by an average of 25%. We can help you too.
- A Global Service Centre with over 500 accredited technical engineers available to support you and your users 24/7.
- The power of automation. We deliver thousands of scheduled IT checks and maintenance tasks per customer daily.
- 24/7 Proactive Monitoring keeps your systems in optimum health and incidents to a minimum.
- Process Management adhering to ITIL and Prince2 frameworks, every step of the way.