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Lush Cosmetics
Case Study:

Lush Cosmetics

How a household cosmetic brand enhanced its business security and workload management, maximising employee performance

Lush Cosmetics manufactures vegetarian and vegan skin and hair care products, soaps, bath bombs, makeup and other cosmetics. The company is a household name, well-known for its charity work and firm stances on ethical trading, animal testing, environmentally friendly ingredients and packaging.

Services

Fully Managed Support Services

The Brief

Lush Cosmetics’ rapid and continual expansion had stretched the capacity of its IT department. With the decision to concentrate its IT team on end-user support and the strategic delivery of its e-commerce-related projects, the business decided that it needed a new technology platform.

As Lush Cosmetics’ trusted IT provider for the past 10 years - delivering escalation support and IT project assistance - Nasstar, formerly GCI, recommended a fully managed support service for their infrastructure, offering 24/7 support and monitoring.

The Benefits

We chose Nasstar to take on management and maintenance of our server environment and having worked with them for so long, we knew that this potentially complex task was one that they could easily undertake,” says James Mikolajewski, IT Manager at Lush.

Lush now has a service that has drastically reduced its IT team’s workload, freeing up their valuable time to focus on value-add business projects. Thanks to proactive security monitoring and a fully monitored infrastructure, Lush Cosmetics have complete peace of mind.  

Mikolajewski adds: “With Lush continuing to grow dramatically year-on-year, we needed to be assured that our internal teams could work on developing our tactical e-commerce projects and not have to worry about the day-to-day running of our server infrastructure - thankfully it’s all in Nasstar’s safe hands.”

 

 

The Solution

The Fully Managed Support Service was the most appropriate solution, offering true round-the-clock support from Nasstar’s experts and monitoring for Lush’s server environment.

standard, all essential maintenance is included, plus:

  • Unlimited and all-inclusive support
  • Management of IT infrastructure
  • Regular server patching
  • Antivirus and firmware updates
  • Review, verification and testing of backup jobs

Proactive Watchpoints is a Nasstar specific system of preventative maintenance tasks designed to reduce downtime, by highlighting and resolving issues before they can take effect. This safeguards the business, ensuring consistent performance, which in turn, drives down the cost of the service.

Nasstar’s partnership with security experts, AlienVault Labs, ensures the Lush is securely managed, monitored and maintained, 24/7. Through real-time threat intelligence algorithms, the system analyses thousands of pieces of data, protecting against any potential threats or vulnerabilities. Lush can now be confident that their systems and data are constantly protected.