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Self-Service Automation

Scalable, resilient technology for a self-serve culture

We live in a self-serve culture. As consumers, we want on-demand, 24/7 customer support that is easily and instantly accessible – for checking accounts, querying policies and renewals, making payments, or updating our details in real-time.

Our customers are no different. This self-serve culture has become an expectation, and those that fail to provide such access run the risk of being left behind.

With our self-serve call centre automation software, you can make these services a reality, offering a great customer experience 24/7 while reducing your contact centre headcount between 25-50%.

DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE, AS STANDARD

With customer service agents now typically working from multiple locations – including homeworking environments – our self-serve information capture and payment tools securely de-risk your contact centre and maintain customer privacy, regardless of location.

It is proven that combining multiple self-service applications and offering choice results in an upsurge in both success rate and reported ease of use. We offer a wide range of contact centre solutions including secure document delivery to a customer’s mobile, ChatBot support services for an enriched web journey and automated PCI DSS compliant payments.

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we can help you drive a culture of self-serve and ease the communication burden on your business
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hand and phone

MOBILE SELF-SERVICE

Deliver an app-like experience to your customers without the download

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hand and connection

IVR SELF-SERVICE

Securely identify and verify callers and guide them through self-service workflows

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chat bot

CHATBOT SELF-SERVICE

Automate your customer web chat interactions via an AI-driven ChatBot