Tools like Microsoft Teams have enabled greater productivity and collaboration in the hybrid working world. But the full benefits of collaboration platforms like Teams are only fully realised when a businesses telephony infrastructure is keeping pace.
New innovations mean it’s easier than ever to integrate a new telephony solution, both now and in the future.
Nasstar’s Direct Routing as a Service for Microsoft Teams solution integrates your telephony with Microsoft Teams, meaning your users can make and receive internal and external phone calls from anywhere, on any handset or device.
Fully managed and enterprise-grade, Microsoft Teams Direct Routing modernises your telecommunications, helping deliver a better voice experience and maximise the value of your Teams investment.
Teams calling features
Enable calling features for Microsoft Teams users without sacrificing existing telephony infrastructure.
Customised builds
Custom-build your network with robust features while taking advantage of your existing setup.
Futureproofing
Prepare for the PSTN switch and futureproof your communications infrastructure.
Easy migration
Pain-free migration into a modern telephone system.
Global coverage
Global coverage that sidesteps additional local costs.
IPILOT Portal
iPILOT Portal - user management and end-to-end control of your entire direct routing estate.
Rada Sookramanien
Voice Product Manager at Nasstar
"At Nasstar, we understand the challenges you may be facing when it comes to your communication and telephony solution, especially with the PSTN switch off looming. Microsoft Teams Direct Routing as a Service has been developed to provide our customers with a viable solution that combats your challenges and futureproofs your business."
Related Services/Solutions
Teams Direct Routing effectively integrates with other solutions offered by Nasstar, whether you’re seeking a telephony solution to complement your Microsoft Teams investment or you’re looking to enhance your entire contact centre solution
Our expertise
As a leading cloud-first Microsoft Partner with a relationship spanning more than 10 years, we’re in a unique position to help you with your employee experience projects. With hundreds of Microsoft Teams integrations undertaken, we understand the different complexities and challenges businesses may face when implementing new solutions.
Our Direct Routing for Teams solution enables full voice capability, as an alternative to Microsoft Calling Plan, and without the need for additional on-premise hardware. We enable our customers to custom build a network with robust features, while taking advantage of their existing on-premise or hybrid Session Border Controller (SBC).
By working with us, you can enable calling features for Teams without wasting any existing investment in telephony or SBC infrastructure. Utilising Microsoft-certified Session Border Controllers (SBCs), Direct Routing from Nasstar delivers better value, greater flexibility, increased functionality and support for migration all as a cloud-based service.
With Direct Routing as a Service, we can provide the collaboration capabilities of a traditional office setup to your company’s mobiles, desktops, and browsers. Our teams have extensive experience in this solution, letting you have peace of mind that the solution we deliver will meet your requirements.
Why choose Nasstar?
We know that Microsoft Teams can completely transform the way you and your teams work, enabling endless collaboration and productivity. However, to really empower your teams and futureproof your communications solutions, our direct routing for teams offering is the ideal option. At Nasstar, we consistently work to ensure your Teams environment is performing at the highest level and helping you achieve your communication objectives.
years Microsoft Partner
experience in hundreds of Teams integrations
Azure, AI, Modern Work, Business Apps & Security certifications
Microsoft Partner of the Year awards
strong team of experts in our dedicated Microsoft Practice
dedicated Microsoft specialists
Trusted by
We’ve partnered with several organisations on their Microsoft Teams Direct Routing projects, delivering enhanced and future-proofed communications.
Sandra Simpson
Chief People Officer at Correla
"Support, expertise, and tailored services from Nasstar played a crucial role in the successful and efficient migration and separation of our systems. Their seamless management of data and migration minimised disruptions, while their responsive and proactive approach and understanding of our business were extremely beneficial in delivering a project of this size."
FAQs
Direct Routing for Microsoft Teams is a flexible, accessible and cost-effective alternative to Microsoft Calling Plans, allowing your organisation to make calls within Microsoft Teams.
Teams Direct Routing uses a Session Border Controller (SBC) to ensure the secure transfer of data between public and private networks. The SBC is located at the border between networks, providing a PSTN (Public switched telephone network) connection to Teams users. This is what ensures external calls can be made and received on any device using Microsoft Teams.
To effectively route calls between the MSP’s network and the Microsoft phone setup, a cloud-based certified SBC needs to be configured. From here, outgoing calls are transmitted to the Microsoft phone system which then sends calls to the SBC. With direct routing, the incoming call is delivered to the Microsoft phone system and any other device using Teams.
To enable direct routing and enable full voice capability, you will need several elements. These include:
- Microsoft 365 or Office 365 licence including Teams
- Microsoft Phone System add-on
- An internet connection
Our experienced teams at Nasstar can support you in fulfilling these requirements and successfully implementing them into your technology stack.
Compared to calling plans, where minutes are allocated per user per month, direct routing plans are available in a range of different pricing formats to suit your needs. This could mean that the direct routing solution you choose could offer cost efficiencies for your business, allowing you to save money while futureproofing your telephony solution.
Direct routing is not difficult to set up when you partner with an experienced MSP like Nasstar. We will be with you every step of the way, ensuring the solution is built and integrated based on your unique business needs. You’ll be able to leverage Nasstar’s support and guidance throughout your journey, ensuring you get the most out of your solution.
You do not need PowerShell experience to provision users for direct routing. We’ve partnered with iPILOT, an award-winning SaaS platform, to manage and deploy direct routing. The iPILOT platform is so intuitive, that PowerShell experience is not required.
Direct Routing enhances the functionality of Microsoft Teams in several different ways, enabling your business and Teams users to experience multiple benefits. Here are some of the key ways that direct routing enhances Microsoft Teams:
- Enhanced flexibility – by connecting your existing telephony hardware to Microsoft Teams, you can reduce your additional capital outlay.
- Improves flexible working – direct routing ensures a seamless calling experience through Teams.
- Delivers cost efficiencies – when compared to Microsoft Calling Plans, you can maximise your Teams licence investment and save money on your telephony solution.
- Increased scalability – as your business grows, direct routing enables you to add new users and devices as you need them.
- Improved decision-making – with online advanced and comprehensive call statistics with direct routing, you can make more informed decisions.
- Easy management – simplify your phone system administration with seamless integration.
- Improved security – with end-to-end encryption and industry compliance, you can ensure greater data integrity and confidentiality.
With Direct Routing, businesses can connect their SBC to almost any telephony trunk. You can also interconnect with third-party PSTN equipment, depending on what systems you’re using. At Nasstar, we can help you determine whether your existing telephony infrastructure is suitable for direct routing integration or support you in finding another viable solution.
