We helped the University of Glasgow modernise its comms environment and cut costs at the same time.
CLIENT
University of Glasgow
INDUSTRY
Education
SERVICE
Contact Centre
PARTNER
Microsoft
The client
Across its historic estate and modern facilities, reliable communications are vital to keeping staff, students and departments connected.
As hybrid working, hot-desking and flexible campus use grew, the university needed a resilient platform that could support modern working while delivering long-term value.
Our goal
The challenges
The University of Glasgow needed to modernise a telephony estate built around two parallel systems, one nearing end of life and another long overdue for decommissioning. The result was a complex environment that increased risk and made day-to-day management harder than it needed to be.
With multiple sites, technologies, stakeholders and phases involved, the transition had to be carefully managed to avoid disruption to critical university services.
Nasstar also needed to address the human side of change by supporting adoption and helping the team build a more flexible communications model.
From a financial perspective, moving from our legacy on-premise system to a cloud-hosted, integrated Teams set up, we’ve been able to realise around a 66% reduction in our annual telephony costs.
01
Nasstar helped the university move away from legacy infrastructure by enabling voice calling directly through Microsoft Teams.
02
03
04
05
The outcome
The University of Glasgow now has a modern telephony and contact centre setup that replaces legacy systems and supports more flexible ways of working.
The new environment gives the university greater resilience, simpler day-to-day management and a stronger base for future growth.
Moving away from two ageing systems has reduced operational complexity and lowered the risk associated with legacy telephony.
This transformation has helped the university get more value from its technology investments. Some departments are already benefiting from comms cost reductions.
