Author bio
Nasstar Content Team
Nasstar
Content Team
The Nasstar content team is a group of passionate technology writers, industry experts, and digital strategists working to deliver clear, insightful, and relevant content.
With deep knowledge of cloud computing, data & AI, cyber security, and digital transformation, the team works closely with Nasstar’s technical specialists to translate complex solutions into accessible and valuable insights.
Whether it’s helping businesses navigate digital change or showcasing innovation across sectors, the team ensures every piece of content reflects Nasstar’s commitment to excellence and customer success.
Related insights
Further reading from the author
- Secure networks
Implementing OT security best practices for industrial networks
Industrial systems cover everything from critical infrastructure to factories and production lines. But what is the common thread tying them all together?
Nasstar
Content Team
- Microsoft
Citrix to Azure Virtual Desktop migrations: Why IT teams are quietly making the switch
Still on Citrix? You're not the only one. But here's the thing: you're probably spending more than you need to. Managing more than you want. And getting less than you expect.
Nasstar
Content Team
- Nasstar
Nasstar appoints David Senior as Chief Financial Officer
Nasstar Group is pleased to announce the appointment of David Senior as Chief Financial Officer, with effect from 1st May 2025.
Nasstar
Content Team
- Microsoft
Nasstar receives two new Microsoft Cloud Partner Specialisations
Nasstar is pleased to announce that it has obtained two new Microsoft Cloud Partner specialisations for Infrastructure and Database Migration and Networking Services.
Nasstar
Content Team
- Contact centre
Revolutionising the contact centre with AI
As customer expectations continue to change and become more demanding, the traditional contact centre needs to evolve.
Nasstar
Content Team
- Cyber security
Toughening up healthcare with a robust cyber security strategy
The public sector is facing an unprecedented level of cyber threats, none more so than our healthcare organisations.
Nasstar
Content Team
- Data & AI
Navigating AI & change management: How to embrace digital transformation
Artificial Intelligence (AI) is set to revolutionise the workplace and how we do business.
Nasstar
Content Team
International Women's Day 2024
The theme of International Women’s Day 2024 is #inspireinclusion, so what better way to celebrate this than by asking some of our female team for their thoughts on inclusion in the workplace, and the tech industry at large.
Nasstar
Content Team
- Microsoft
What is Microsoft Teams?
With 1 in 4 office workers now participating in hybrid or fully remote working, it is vital that organisations provide the best tools to streamline communication and collaboration, wherever they are.
Nasstar
Content Team
- Microsoft
Nasstar achieves Digital and App Innovation Microsoft Designation
Hot off the press! Nasstar is delighted to announce we have achieved Microsoft Azure’s ‘Digital and App Innovation’ designation.
Nasstar
Content Team
- Contact centre
What is UCaaS (Unified Communications as a Service)?
Businesses communicate with a diverse range of stakeholders through various channels – phone calls, video meetings, instant messaging, and more.
Nasstar
Content Team
- Contact centre
What is CCaaS (Contact Centre as a Service)?
In today's fast-paced and highly competitive business landscape, providing exceptional customer service is crucial for the success and growth of any organisation.
Nasstar
Content Team
- Cloud
What is a cloud landing zone?
When moving to the cloud, it’s essential to have the right building blocks in place.
Nasstar
Content Team
- AWS
Securing AWS workloads with Simon Scholey
Nasstar's Cloud Architect, Simon Scholey, is a true cloud security expert.
Nasstar
Content Team
- Microsoft
Microsoft Teams telephony features
Microsoft Teams telephony solutions - The features you need to know
Nasstar
Content Team
- Digital transformation
The six barriers to public sector digital transformation
From booking GP appointments to bin collection reminders, public services are slowly becoming increasingly digital-first - but there’s still a long way to go.
Nasstar
Content Team
- Microsoft
What is Microsoft Teams Phone?
With more organisations embracing hybrid work, powerful communications systems have become essential. The Microsoft Teams Phone system is an enterprise-grade cloud phone system that’s synonymous with flexibility.
Nasstar
Content Team
- Cloud
What are cloud services?
Cloud technology has been around for some time now, providing businesses with on-demand computing services that support business growth, while optimising performance and enhancing security.
Nasstar
Content Team
- Digital transformation
5 healthcare digital transformation trends to watch in 2022
Digital transformation in healthcare has been accelerated by exponential margins in the last 18-24 months.
Nasstar
Content Team
- Cloud
What is cloud computing?
Ten or twenty years ago, the concept of cloud computing was difficult to grasp. The notion of the invisible ‘cloud’ up in the sky storing our files and data seemed unnerving almost, and hard to comprehend.
Nasstar
Content Team
- Cloud
What is a virtual desktop and how do they work?
Remote and hybrid work environments have meant that the idea of the traditional office has become increasingly outdated, and workforces have become progressively dispersed.
Nasstar
Content Team
- Cloud
What is application modernisation?
Application modernisation is the practice of updating older software to newer computing approaches.
Nasstar
Content Team
- Contact centre
Top 20 Contact Centre as a Service (CCaaS) providers 2022
If you’re looking for a new contact centre provider, it’s likely you’re looking at contact centre as-a-service (CCaaS).
Nasstar
Content Team
- Cloud
Cloud contact centres: Everything you need to know
If you’re thinking about moving to a cloud contact centre for the first time, there’s a lot to take in.
Nasstar
Content Team
- Contact centre
Outbound diallers: All your options in one place
Outbound diallers can be the lifeblood of your sales team.
Nasstar
Content Team
- Microsoft
Microsoft Teams Call Centre reporting: Component deep dive
If you’ve implemented, or are thinking about implementing, the native Microsoft Teams call centre, one crucial component is the reporting suite.
Nasstar
Content Team
- Contact centre
How to set up a call centre to work from home
Setting up a call centre to work from home is no easy task.
Nasstar
Content Team
- Contact centre
Gamification in contact centres: Good idea?
Let's talk about gamification in contact centres.
Nasstar
Content Team
- Contact centre
Call centre vs contact centre: understanding the differences
When assessing call centre vs contact centre for the first time, it’s important to understand one key difference before diving into feature comparisons.
Nasstar
Content Team
- Cloud
How virtual clinics give patients more consultant time
When implementing virtual clinics, it’s easy to get carried away with what will benefit you, but it's important to put patients front of mind.
Nasstar
Content Team
- Cloud
50 telemedicine statistics new for 2021
Following a less than optimal 2020, the healthcare industry must embrace telemedicine technology for both the immediate and long-term future.
Nasstar
Content Team
- Cloud
Virtual Clinic 101: Find the answers you need for your practice
Do you know what the average waiting time is at the emergency department at Royal Victoria Hospital? 224 minutes. Do you know what the average waiting time in a virtual clinic is? No, we didn’t think so.
Nasstar
Content Team
- Microsoft
Quick start for Microsoft Teams Governance
When you’ve defined (and documented) your Microsoft Teams governance principles, you’ll be looking for a quick start for your governance process.
Nasstar
Content Team
- Cloud
5 ways video interview software helps police forces
Video interview software has been helping businesses communicate with colleagues, recruitment candidates, and sources for decades.
Nasstar
Content Team
- Contact centre
How to find the best call centre software for your business
When looking for the best call centre for your business, there’s a minefield of new information, providers, and jargon to understand.
Nasstar
Content Team
- Microsoft
Top 15 Microsoft Teams accessibility features
Microsoft Teams has countless features that are constantly updated.
Nasstar
Content Team
- Microsoft
Microsoft Teams management tools to make your life easier
Microsoft Teams service management can be as simple or as complex as you make it.
Nasstar
Content Team
- Microsoft
Microsoft Teams voice options to unify your communications stack
Incorporating voice, or phone, into Microsoft Teams is a crucial step towards genuinely unifying communications in your business.
Nasstar
Content Team
- Cloud
Are cloud services safe?
Many businesses are realising the benefits of cloud services when it comes to enhancing their IT systems. After all, the cloud offers a cost-effective and reliable IT solution that supports growth and business development. But like any technology, there are always going to be questions around safety and security.
Nasstar
Content Team
- Secure networks
SaaS vs. cloud services
Software as a Service (SaaS) and cloud services are often used interchangeably. In this blog, we’ll define each term and compare the two to provide you with a full understanding of each.
Nasstar
Content Team
- Microsoft
8 Microsoft Teams governance best practices
As you roll out more users, have more meetings, and create more teams, you can find yourself overwhelmed with Microsoft Teams.
Nasstar
Content Team
- Cyber security
10 network security threats and the threat defences to protect you
If you’ve been tasked with tightening up your network security, threat defence is the right place to start.
Nasstar
Content Team
- Cyber security
Role-based access control: A complete overview
Role-based access control grants and restricts networks access within a specific company. Often seen in large organisations, this is a vital security component being rolled out across the board.
Nasstar
Content Team
- Cloud
The hosted desktop – and its host of benefits
Changing from a physical to a virtual desktop is a move many businesses are considering.
Nasstar
Content Team
- Data & AI
Self service and automation: Everything you need to know
Five minutes with Brad Semp, Sales Director, Specialist Solutions at Nasstar as he discusses self-service and automation.
Nasstar
Content Team
- Cloud
5 key elements for a successful cloud migration
Cloud migration has become a huge part of taking a business forward as it can improve efficiency and customer satisfaction.
Nasstar
Content Team
- Digital transformation
10 principles for modernising your technology
More businesses are understanding the need to modernise their technology and undertake a digital transformation.
Nasstar
Content Team
- Contact centre
Omnichannel customer contact: The proof's in the personalisation
Getting omnichannel customer experience right is a top priority. Customers have grown more demanding and they’ve never had more choice.
Nasstar
Content Team
- Microsoft
Refining the recruitment process with Microsoft Teams
Technology has truly revolutionised and digitalised recruitment with endless touch-points available for hiring managers looking to fill vacancies.
Nasstar
Content Team
