Case studies/Keyloop

Keyloop

We’re helping Keyloop transform employee support with a scalable, multi-agent AI framework built in Microsoft Copilot Studio.

CLIENT

Keyloop

INDUSTRY

Transport

SERVICE

AI

PARTNER

Microsoft

The client

Keyloopoperatesatthecuttingedgeofautomotivesoftware.

Internally, however, everyday employee support wasn’t up to scratch. High volumes of repeat HR queries, scattered knowledge, and limited bandwidth meant employees weren’t getting the answers they needed.

We’ve partnered with Keyloop to deploy a Copilot Studio multi-agent framework. This is a coordinated set of AI assistants, each trained on a specific business area, all accessed through a single interface. Employees can ask a question, and the platform routes it to a specialist agent that delivers accurate answers.

We’re also supporting Keyloop with adoption and change management as it explores how AI can transform how all knowledge is accessed and retrieved across the organisation.

Our goal

ProvethevalueofAI,thenhelpKeyloopscaleagenticsolutionsacrossdifferentfunctionsandoperations.

The challenges

Asthebusinessexpands,thedemandsoninternalsupportfunctionsaregrowingatthesamepace.

Too many repeat queries

High volumes of recurring HR questions created delays and led to inconsistent support.

Knowledge spread across systems

Policies and processes were difficult to find, which made self-service slow and unreliable.

Support that couldn’t scale

Keyloop needed an automated support experience that could serve distributed teams and scale across the business.

Our solution

Nasstar is helping to create a structured approach to AI, ensuring it delivers practical value across the organisation.

01

A central orchestration agent routes employee questions to specialist assistants aligned with each business function.

02

03

The outcome

Find out how our expertise could transform your organisation.

A better employee experience

Employees can access important information without navigating fragmented documentation or waiting for manual support.

More capacity for critical work

Reducing repetitive queries has eased pressure on HR and support teams. They can now focus on more strategic priorities.

Value proven at scale

Strong engagement, approximately 2,700 Copilot seats, and performance that exceeded the original efficiency target have demonstrated the business case for AI.

Momentum for wider transformation

We’re now helping Keyloop take the next step by exploring how the same approach can make knowledge easier to find and access across other parts of the business.