Why is this change being made?

This upgrade ensures our voice services remain stable, secure, and capable of supporting future enhancements.

Which services does this apply to?

This upgrade applies to IP voice services that are provided using Nasstar’s voice platforms (on-net). Our core voice network currently uses Metaswitch and Genband technologies. The services that are provided on these platforms are in scope for our Ribbon migration project. We also supply some services using a partner’s network; these services are not in scope for this migration project.

How do I know whether I have Metaswitch or Genband delivered services?

If you have on-net services that were originally contracted with KCOM before Nasstar acquired their National business in August 2021, these are likely to be on Metaswitch. If you have SIP trunking or other on-net IP voice services that were originally provisioned by GCI before 2022, these are likely to be on Genband. Myriad Inbound Telephony services are hosted on Metaswitch. Web Enabled Routing (WER) Inbound Telephony Services are parented on Genband.

When will this take place?

We plan to begin migrating services that are currently delivered via our Metaswitch platform from July, with migrations for services currently delivered by our Genband platform to follow at a later date. We will confirm your specific timing in a future communication.

Will this impact my service?

For most customers, this upgrade is expected to result in minimal or no impact on service.

Do I need to do anything now?

No - there is no action required at this time. We will contact you again with further details when your services are scheduled.

How will I know when my services are being upgraded?

We will send a follow-up communication confirming your planned migration window once your services have been scheduled.

What if my services are more complex?

If your setup requires a more detailed approach, we will contact you directly and work with you to plan the migration.

Will my numbers, services, or features change?

For most customers, no changes to your existing services or features are expected as part of this upgrade.

Will there be any changes to billing or tariffs?

As part of ongoing service alignment, we will harmonise our call billing. This may take place before or after your platform upgrade. If any changes apply to your services, these will be communicated separately in advance.

Ribbon Voice Platform Upgrade FAQs

We’re upgrading our core voice platform to support continued service reliability, security, and future service improvements.

Pleaseensurethisannouncementisseenbytheappropriatepeoplewithinyourorganisation.

This upgrade applies to IP voice services delivered using Nasstar’s on-net voice platforms, including services currently provided via Metaswitch and Genband technologies. We plan to begin migrating services delivered via our Metaswitch platform from July, with Genband migrations to follow at a later date.

There is no action required at this time. We will contact affected customers with further details once their services have been scheduled for migration.

However, if you do have queries that haven't been answered below, please contact us at customer.services@nasstar.com.

FAQs

We are upgrading our core voice platform to a newer system to support continued service reliability and future improvements. 

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Ribbon Voice Platform Upgrade FAQs

FAQs

What is happening?

Why is this change being made?

Which services does this apply to?

How do I know whether I have Metaswitch or Genband delivered services?

When will this take place?

Will this impact my service?

Do I need to do anything now?

How will I know when my services are being upgraded?

What if my services are more complex?

Will my numbers, services, or features change?

Will there be any changes to billing or tariffs?

Latest insights

What we learned at the CISO Inspired Summit North: AI readiness starts with the foundations

Everyone wants AI. Few are ready for it. Here’s what CISOs are saying about the foundations required.

AI here, there, everywhere. But what's your corporate risk, exactly?

Copilot didn’t create your risk. It exposed it. Here’s what to fix before AI scales further.

AI is here, is your network ready?

We explore what AI readiness means for modern businesses and why secure networking is essential.

Time to navigate what's next