Nasstar enabled Toolstation to quickly shift to a hosted telephony and contact centre solution, allowing staff to work safely from home while maintaining high levels of customer service and PCI compliance.
The pressure was on to immediately deliver a solution that facilitated contact centre staff to work remotely and ensure they could effectively and efficiently manage a rapid influx of phone-based enquiries.
As a current Nasstar customer, Toolstation were already utilising Nasstar’s AgentPay to safeguard PCI-DSS compliance of payments processed over the phone, integrated with their existing on-premise telephony and contact centre solutions. However, this solution restricted staff to being in the office.
Following the government’s Covid-19 guidance which advised businesses to implement a working from home policy where possible, Toolstation asked for Nasstar’s help to deliver a secure remote working solution at speed.