Case studies/Leicestershire Fire and Rescue Service

Leicestershire Fire and Rescue Service

To boost the quality of voice calls, LF&R sought Session Border Controller (SBC) support from an experienced technology provider. Following a glowing recommendation from one of our industry partners, the Blue Light organisation turned to Nasstar for support.

CLIENT

Leicestershire Fire and Rescue Service

INDUSTRY

Blue light

SERVICE

Secure Networks

The client

LeicestershireFire&RescueService(LF&R)providesemergencyassistancealongsidecommunitysafetyinitiativesinLeicestershireandRutland.

LF&R is currently engaged in a £5m venture with Motorola to enhance its resource mobilisation capabilities. The programme will upgrade voice and firewall systems to dispatch emergency vehicles more efficiently in response to public calls.

Our goal

Themulti-million-poundresourcemobilisationprojectwithMotorolawillincreasetheeffectivenessandresilienceofLF&R’svitaloperations.

It will help to reduce response times, optimise resource allocation, and enhance personnel training and development.

The challenges

LeicestershireFire&RescueServiceoperatesinademandingenvironmentwherespeedofresponsecanbethedifferencebetweenlifeanddeath.

The Service needed to upgrade its voice and data network infrastructure as legacy systems were struggling to match the demands of modern emergency responders. For example, the lack of communication and integration capabilities was beginning to impact collaboration between the LF&R control room and its field units.

Nasstar’s goal was to provide essential support to the mobilisation programme. This assistance would become crucial due to the time-sensitive nature of the venture and the importance of security and reliability in LF&R’s operations.

Our solution

Nasstar's work has provided LF&R with a highly available and resilient solution, which was crucial for the mobilisation programme. Nasstar has ensured that the organisation's critical applications and services remain operational even during periods of increased traffic.

01

Starting with a referral, Nasstar built a strong relationship with LF&R’s key stakeholders through dedicated onsite collaboration. After the initial engagement, LF&R set specific and challenging targets aligned with its critical mobilisation programme. Nasstar responded by assembling an expert team focused on improving voice call quality and meeting urgent delivery goals.

02

To meet LF&R’s needs, Nasstar partnered with Fortinet to address networking and firewall requirements, ensuring secure, best-practice implementation. The hosted solution empowers the control room with access to multiple real-time data sources, enhancing situational awareness and supporting flexible operational practices. This has significantly improved collaboration and mutual aid during spate conditions.

03

Nasstar’s team showed agility, resilience, and a strong alignment with LF&R’s objectives throughout the implementation. Despite challenging timescales and strict deadlines, the team delivered with no major roadblocks. Their ability to tailor the solution and provide continuous support ensured the smooth progression of the mobilisation programme.

04

Since implementation, Nasstar has remained responsive and committed to LF&R’s success. The strong partnership continues to evolve, with ongoing discussions about future initiatives that support LF&R’s wider transformation goals, reinforcing Nasstar’s role as a trusted strategic partner to Blue Light organisations.

The outcome

Find out how our expertise could transform your organisation.

High availability and resilience

Nasstar's work has provided LF&R with a highly available and resilient solution, which was crucial for the mobilisation programme. Nasstar has ensured that the organisation's critical applications and services remain operational even during periods of increased traffic.

UK Government validation

Nasstar's contributions played a significant role in the continuation of the mobilisation project without any significant delays. This helped LF&R adhere to crucial target dates, including Code of Connection and UK Government Home Office Approval and facilitated the timely decommissioning of old equipment.

Risk mitigation

Nasstar's support safeguarded the Service from financial implications and maintained the project's momentum. Had these milestones not been met, the mobilisation project would have experienced delays, potentially incurring substantial costs for LF&R.

Improving community safety

By improving LF&R's voice call quality and enhancing its resource mobilisation capabilities, Nasstar has contributed to the organisation's mission of providing exceptional fire and rescue services in Leicestershire and Rutland.

Future opportunities

The successful partnership between Nasstar and LF&R has sparked further discussions about a broader digital strategy, specifically in the public cloud and M365 space. These opportunities could enhance productivity for both operational and back-office staff while maximising existing investments in digital services.