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What Is Microsoft Teams Direct Routing?


If your business is currently using Microsoft Teams, you may have already heard of ‘Microsoft Teams Direct Routing’.

But do you know what this service is or how it works?

And if you’re not a user of Microsoft Teams, you’ve quite possibly never heard of it!

In this article, we’re going to explain exactly what this service entails and the benefits it can provide to your organisation. 

What is Microsoft Teams?

First of all, it’s probably a good idea for us to explain what Microsoft Teams is.

In a nutshell, this application is Microsoft’s all-singing, all-dancing communication and collaboration suite.

Teams is a chat-based workspace within Microsoft 365, formerly Office 365, that is designed to bring together people, conversations, and content so that colleagues can easily collaborate to achieve much more. 

Packaged up within Microsoft 365, this tool allows businesses to embrace collaboration within their teams while increasing productivity and making it easy for people to communicate with one another.

Its feature-rich functionality includes chat, voice call, video call and file sharing, to name just a few key Microsoft Teams features

What is Microsoft Teams Direct Routing?

Microsoft Teams Direct Routing from Nasstar is a fully managed, carrier-class, high-performance solution that connects your Teams and Microsoft 365 deployment to the PSTN network.

This allows your users to make and receive external calls from anywhere and on any device running the Teams application.

This simple solution delivers all the features you would expect from a traditional phone system but saves you time and money by removing the need to install and maintain an on-premises phone system. 

If your business is already using Microsoft Teams or you’re looking to migrate away from another business telephony solution like Skype for Business, Direct Routing is an ideal integrated solution to help your business embrace remote working and increase levels of collaboration.

What are the benefits of Microsoft Teams Direct Routing?

As of April 2020, and excluding those working from home due to COVID-19, there were over 4 four million remote workers in the UK alone.

Ensuring these employees remain connected to the wider workforce is important for keeping morale and productivity levels high in a business, as well as making sure your staff feel valued and part of a team no matter their location.

Ensuring your remote working strategy comprises both communication and collaboration tools is imperative for achieving positive and productive working practices.

At Nasstar, our Microsoft Teams Direct Routing service delivers a fully managed cloud telephony solution, complete with a seamless migration- an essential aspect of any technology or remote working implementation project.

When used in conjunction with Teams, this solution ensures your workforce feels empowered and able to collaborate and communicate seamlessly, regardless of their geographical location.

Using Teams with Direct Routing makes working from home much more like working in the office, turning Teams into a cloud telephone system and connecting it to the PSTN (telephone network).

The benefit of this is that it allows your customers and suppliers to call you directly in Teams from their landline or mobile phone.

Likewise, you can call them directly from Teams.

Another benefit of Teams Direct Routing is cost-efficiency. The costs of outbound calls with Nasstar Teams Direct Routing are provide a significant ROI and the opportunity for cost savings as well as a greatly improved user experience.

How do I set up Teams Direct Routing?

To make use of Teams Direct Routing you will need appropriate Microsoft licensing which could come in the form of a phone system addon for E1 or E3, or if you have E5 licensing, it is already included.

Once the appropriate licensing is in place (we can help with that), the setup and implementation of Teams Direct Routing is a pretty quick and non-disruptive process.  

So, what are you waiting for? To learn more about Microsoft Teams Direct Routing, contact us for a free consultation

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