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What hybrid work means for taking payments in contact centres

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We all know that contact centres can be complex functions in a business, and they are often made more so when moving to a hybrid working model. Issues around secure payments and compliance should always be key considerations when making the move.  

But can hybrid working models really work for contact centres and how does it affect taking payments for busy customer service teams working from home? Is data secure? Is client confidentiality maintained? And how is compliance ensured in an environment you have limited control over? 

The answers to the above can be found in our recent article for the Business Reporter. Read the article in full here