Shared domain services

Including eclipse.co.uk, mistral.co.uk, ftech.co.uk, webleicester.co.uk, olcs.net, interalpha.co.uk, and innotts.co.uk.

What is a shared domain, and how do I know what service I have?

If you have a website or email address that ends in any of the following, you are using services with a shared domain.

• eclipse.co.uk

• mistral.co.uk

• ftech.co.uk

• webleicester.co.uk

• olcs.net

• interalpha.co.uk

• innotts.co.uk

You can see a list of your services in the customer portal (portal.nasstar.com) under ‘Services’, this may be listed as Email & Web Hosting or CRM Email Services. Some of our older products may not appear in this list.

Will my service still work after the product goes End-of-Service (EOS)?

No, unfortunately, the service will stop working. This includes web hosting, email services and DNS hosting.

When will this be reflected on my bill?

We will cease the billing of the affected services on 16th of January 2026. Please note that some of these services may be free of charge; we will cease those service lines from 16th January 2026.

Can I keep my subdomain or email service?

As this service uses a shared subdomain (a domain which is owned by Nasstar but used by many customers), such as .eclipse.co.uk or .mistral.co.uk, you won’t be able to keep the service or transfer it to another provider. This includes any website or email accounts attached to it.

Will this impact connectivity products, such as broadband or leased lines?

No, although some of our connectivity products use ‘.adsl.eclipse.co.uk’ in their usernames, this EOS only affects domain services, such as web hosting and email. Any broadband or leased line connectivity using the ‘.adsl.eclipse.co.uk’ realm will not be affected.

Can I still use my eclipse.co.uk or mistral.co.uk email address to log in to the portal to access other services?

No, you should log into the portal before the EOS date and create a new admin user with a different email address.

Next steps

Save important emails you wish to keep and download website content via the portal.

If your portal login is linked to an email account impacted by this notice, please update it to a different address.

Update any external accounts you have that use the email address as a contact or username. If you don’t already have an alternative email address, find an alternate email provider and set up a new email address to use.

Customer-owned domain services

Your own domain that Nasstar registers or hosts for you.

How do I know if Nasstar registers or hosts my domain?

You can see a list of your services in the customer portal (portal.nasstar.com) under ‘Services’ this may be listed as Email & Web Hosting, CRM Email Services, Domain Registration, Domain Transfer or External Hosting. Some of our older products may not appear in this list. You can also see domains under ‘Domains & Sites’.

Will my service still work after the product goes End-of-Service (EOS)?

If you take no action, then any linked service will stop working. This includes web hosting, email services and DNS hosting.

When will this be reflected on my bill?

We will cease the billing of the affected services on 16th January 2026.

Can I keep my domain?

Yes, but you will need to transfer your domain name to an alternate provider.

Next Steps

If we host your email, save important emails you wish to keep, find an alternative email solution with another provider, and they will assist you with transferring your email service to them.

If we host your website, download your website content via the portal, and find an alternative web hosting solution with another provider, they will assist you with transferring your website to them.

If we register your domain name, you will need to transfer your domains to an alternative provider.*

*For .uk domains, you will need to provide Nasstar with the EPP code (or TAG) of your new provider, we will then transfer the domain for you. Please send your request and TAG to dns-eos@nasstar.com by the 31st October 2025, to ensure we can process your transfer request before the EOS date.

 *For all other domains, please contact us at dns-eos@nasstar.com to request a transfer authorisation code, which you can give to your new provider, and they will request a transfer of the domain to them. There will be a code required for each domain. Please request this by the 31st October 2025, to ensure we can provide this to you before the EOS date.

If your domain is registered with another provider, but you are using Nasstar DNS**, you will need to find an alternative DNS hosting solution with another provider, and they will be able to assist you in transferring your DNS hosting to them.

** Your name server (NS) records will be pointing to one or more of the following:

• dns1.as12513.net

• dns2.as12513.net

• dns1.eclipse.net.uk

• ns.mistral.co.uk

• ns2.mistral.co.uk

• ns1.carrierzone.com

• ns2.carrierzone.com

• ns3.carrierzone.com

• ns4.carrierzone.com

• ns1.gcicom.net

• ns2.gcicom.net