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SmartContact

Raising the bar for customer communications

Predicting the future is incredibly difficult for organisations, but one trend is easy to anticipate: as long as communication technologies continue to develop, customer service expectations will continue to rise.

Meeting these demands requires a complete technology set that can be quickly deployed anywhere in the world, without compromising resilience and scalability.

Customer expectations have moved on. Don’t get left behind.

Meet SmartContact

SmartContact is a converged, cloud-based, modular contact centre that gives you the tools to raise the bar for customer communications – including inbound, outbound, omni-channel, PCI DSS and third-party integrations within a single, intuitive interface.

Our interaction management suite provides agents with a view of all previous interactions, empowering them to interact with customers positively and productively, regardless of their preferred method of communication.

Available on a per-seat basis for single and multi-site users, SmartContact is designed for speed of deployment – in just 48 hours – and offers the ease of administration and flexibility you need to adapt rapidly to an ever-changing customer landscape.

To help you further de-risk your communications and achieve new cost efficiencies, SmartContact is fully integrated into our Contact Centre Transformation portfolio.

MAKE YOUR NEXT MOVE THE RIGHT ONE. Get in touch

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At Toolstation we pride ourselves on our ability to adapt rapidly to customer needs, and this current pandemic has certainly put that to the test. Its been great to work with a supplier that responds just as quickly. Nasstar has stepped up to the mark, great product and super-fast service.

John Danter
IT Director, Toolstation